Terms & Conditions

Last updated: 6 August 2026

These Terms and Conditions apply when you purchase products from Stilform.se. By placing an order, you confirm that you have read and accepted these terms.

1. Orders and Purchase Agreements

When you place an order with Stilform.se, an order confirmation will be sent to the email address provided during checkout.

A binding purchase agreement is formed when we confirm your order. We reserve the right to reject or cancel an order in cases involving:

Incorrect prices or product information
Technical or administrative errors
Suspected fraud or unauthorised payment activity
Products becoming unavailable
Delivery being impossible to the address provided

When an order is cancelled after payment has been received, the amount paid will be refunded using the original payment method.

Customers under the age of 18 must have permission from a parent or legal guardian before placing an order.

Placing an order in another person’s name without permission, providing false information or attempting to cause financial harm to Stilform.se may be reported to the relevant authorities.

There is no minimum order value unless otherwise stated. Discount codes cannot normally be combined unless expressly indicated.

2. Product Information

We make every reasonable effort to ensure that product descriptions, measurements, photographs, colours, specifications, prices and availability are accurate.

Colours may appear slightly different depending on screen settings, lighting and the natural characteristics of the material.

Products made from wood, marble, stone and other natural materials may display variations in colour, pattern, grain, texture and veining. These natural variations are part of the product’s character and are not normally considered defects.

Product measurements are approximate unless expressly stated otherwise.

3. Prices

All prices are shown in Swedish kronor and include Swedish VAT unless otherwise stated.

Delivery charges and any other applicable costs will be displayed during checkout before the order is completed.

We reserve the right to correct obvious typographical errors, incorrect prices and inaccurate product information.

When an error affects an order that has already been placed, we will contact you and provide the option to:

Confirm the order using the corrected information
Select a suitable alternative product
Cancel the order for a full refund

4. Payment Methods

The payment methods currently available will be displayed during checkout and may include:

Klarna Pay Later
Klarna instalment payments
Klarna direct payment
Debit or credit card payments

The availability of Klarna services may depend on the customer’s address, the order value and Klarna’s independent assessment.

Payment information is processed securely by the relevant payment provider. Stilform.se does not receive or store complete card details.

5. Order Processing and Delivery Time

Orders are processed and dispatched as soon as reasonably possible.

The estimated delivery time is normally approximately 3–10 days, unless a different delivery estimate is stated on the product page, during checkout or in the order confirmation.

Delivery times are estimates and may be affected by:

Product availability
Public holidays
Peak shopping periods
Weather conditions
Transport disruption
Delivery location
Circumstances outside our reasonable control

Some products may be delivered separately when an order contains items stored at different locations.

When a significant delay occurs, we will contact you whenever possible.

For delivery questions, please email info@stilform.se.

6. Delivery Methods

Orders may be delivered to:

A parcel collection point
A parcel locker
The delivery address
Another agreed delivery location

The available method depends on the product’s size, weight and destination.

We may use DHL, PostNord or another suitable transport provider.

Large furniture items may require home delivery and may be subject to special arrangements. The customer may need to be available at the agreed delivery time.

Delivery normally includes transport to the address or delivery point specified during checkout. Carrying products inside the property, assembly and removal of packaging are not included unless expressly stated.

7. Delivery Within the European Union

Delivery outside Sweden but within the European Union may be available for selected products.

Please contact info@stilform.se before ordering so that we can confirm:

Whether delivery is available
The delivery cost
The estimated delivery time
Any special delivery conditions

8. Customer Delivery Information

The customer is responsible for providing complete and accurate:

Name
Delivery address
Billing address
Telephone number
Email address

Additional costs caused by incorrect or incomplete information may be charged when legally permitted.

Please contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

9. Inspecting Your Delivery

Please inspect the packaging and product as soon as reasonably possible after delivery.

When visible damage is discovered:

Photograph the external packaging before discarding it.
Photograph the damaged product and internal packaging.
Contact us as soon as possible.
Include your order number and a clear description of the damage.

Please do not assemble or continue using a visibly damaged product unless instructed to do so.

Prompt documentation helps us investigate the matter and provide a faster solution.

10. Damaged or Incorrect Products

When a product arrives damaged, is incorrect or is missing parts, contact info@stilform.se.

Please provide:

Your order number
A description of the issue
Photographs or video where appropriate
Details of the missing or damaged parts

Depending on the circumstances, we may offer:

Replacement parts
Repair
A replacement product
A proportionate price reduction
A refund

Please do not return a damaged or incorrect product before receiving return instructions from us.

When a complaint is approved and the product must be returned, Stilform.se will cover the reasonable return cost.

11. Right to Complain About a Defective Product

Consumers generally have the right to complain about an original defect for up to three years from the date the product was received.

A complaint should be submitted within a reasonable time after the defect is discovered. A complaint made within two months of discovering the defect is normally considered to have been made within a reasonable time.

The right to complain applies to defects that existed when the product was delivered, even when the defect becomes visible later.

Depending on the circumstances and applicable law, a remedy may include:

Repair
Replacement
Replacement parts
A proportionate price reduction
Cancellation of the purchase and a refund

We are normally entitled to attempt a repair or replacement before offering a price reduction or cancelling the purchase, provided this can be completed within a reasonable time and without significant inconvenience.

12. What Is Not Considered an Original Defect

The right to complain does not normally cover:

Normal wear and tear
Accidental damage
Incorrect assembly
Improper use
Inadequate maintenance
Damage caused by failure to follow instructions
Damage caused by unsuitable cleaning products
Changes caused by sunlight, moisture or temperature
Natural variations in wood, marble, stone or other natural materials
Damage caused after delivery by the customer or another person

13. Right of Withdrawal

Consumers generally have the right to withdraw from an online purchase within 14 days without providing a reason.

For goods, the withdrawal period normally begins on the day after the customer, or a person appointed by the customer, receives the product.

To exercise the right of withdrawal, you must clearly notify us before the withdrawal period expires.

Send your request to info@stilform.se and include:

Your full name
Your order number
The product or products concerned
A clear statement that you wish to withdraw from the purchase

Simply refusing delivery or failing to collect a parcel does not, by itself, constitute a valid withdrawal notice.

14. Returning a Product After Withdrawal

After notifying us that you wish to withdraw, the product must be returned without unnecessary delay and normally no later than 14 days after the withdrawal notice was sent.

Please wait for our return instructions before sending the product.

Unless otherwise agreed, the customer is responsible for the direct return cost when returning a non-defective product under the right of withdrawal.

The cost of returning large or bulky furniture may be considerably higher than ordinary parcel postage.

The product must be packaged securely enough to protect it during transport. We strongly recommend using the original packaging whenever available, particularly for:

Furniture
Lighting
Glass products
Marble and stone products
Fragile decorative items

Please retain the return receipt and tracking information until the return has been processed.

15. Product Condition After Withdrawal

You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and function.

Opening the packaging does not automatically remove the right of withdrawal.

However, you may be responsible for a reduction in value when the product has been handled beyond what is reasonably necessary to inspect it.

A proportionate deduction may be made when a product has been:

Used more than necessary
Damaged
Stained
Modified
Assembled unnecessarily
Returned incomplete
Returned without accessories or components
Packaged inadequately for return transport

The product does not need to be completely unopened, but it should be returned in the best possible condition.

16. Return Packaging and Components

Returned products should include, where applicable:

All product components
Accessories
Assembly instructions
Screws and fittings
Power cables and adapters
Protective packaging
Product documentation

The customer is responsible for packaging the return securely.

Damage caused by inadequate return packaging may result in a reasonable deduction from the refund.

17. Refunds After Withdrawal

When the right of withdrawal has been validly exercised, we will refund:

The product price
The cost of the least expensive standard delivery method originally offered for the order

Additional delivery costs resulting from the customer choosing a more expensive delivery method may not be refundable.

The refund will be issued without unnecessary delay and normally no later than 14 days after we receive the withdrawal notice.

We may withhold the refund until:

We have received the returned product, or
You have provided evidence that the product has been returned

The refund will normally be made using the same payment method used for the original transaction unless otherwise agreed.

The customer’s direct return cost may be deducted from the refund when Stilform.se arranges the return transport on the customer’s behalf.

18. Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to certain products where an exception is permitted by law, including:

Products made according to the customer’s individual specifications
Clearly personalised products
Products modified at the customer’s request
Sealed goods unsuitable for return for health or hygiene reasons after the seal has been broken
Other products covered by a statutory exception

Any applicable exception will be communicated before purchase whenever relevant.

19. Uncollected or Refused Deliveries

Failing to collect or accept a delivery does not automatically cancel the purchase or constitute a valid exercise of the right of withdrawal.

When a parcel is returned because it was not collected or accepted, we may charge a reasonable fee to cover actual costs such as:

Return transport
Handling
Administration
Storage

For standard parcels, the charge may be up to SEK 300 including VAT, provided this reflects the reasonable costs incurred.

Large, bulky or specially handled deliveries may result in higher actual return costs. These will be assessed individually.

Any permitted charge may be deducted from the refund.

To use the right of withdrawal, you must contact us and clearly state that you wish to cancel the purchase.

20. Failed Delivery

When delivery fails because the customer provided incorrect information or was unavailable for an agreed delivery, we may charge reasonable additional costs for:

A new delivery attempt
Address correction
Return transport
Storage
Additional handling

No additional charge will be made when the delivery failure was caused by Stilform.se or the transport provider.

21. Promotions and Discount Codes

Promotional codes:

Must be entered before checkout is completed
Cannot normally be applied retrospectively
Cannot be exchanged for cash
May apply only to selected products
May require a minimum order value
May have an expiry date
Cannot normally be combined with another promotional code

When a promotion has separate conditions, those conditions apply together with these Terms and Conditions.

22. Personal Data and GDPR

Personal data is processed in accordance with the EU General Data Protection Regulation and other applicable data-protection legislation.

Personal information may be used to:

Process orders
Arrange delivery
Manage payments and refunds
Provide customer service
Handle returns and complaints
Prevent fraud and misuse
Meet legal and accounting obligations
Send marketing communications where permitted

Further information should be available in the separate Privacy Policy on Stilform.se.

23. Intellectual Property

The content of Stilform.se, including text, branding, photographs, graphics, product descriptions and website design, may be protected by intellectual-property rights.

Content may not be copied, reproduced, distributed or used commercially without permission, except where permitted by law.

24. Events Outside Our Reasonable Control

We are not responsible for delays or failure to perform caused by circumstances outside our reasonable control, including:

Severe weather
Natural disasters
War or civil unrest
Government restrictions
Industrial disputes
Major transport disruption
Power or telecommunications failure
Supplier disruption that could not reasonably have been prevented

This section does not limit any mandatory consumer rights.

25. Complaints and Disputes

Please contact us first so that we have an opportunity to resolve the matter.

Email: info@stilform.se

When contacting us, please include your order number and a clear description of the issue.

When a dispute cannot be resolved directly, an eligible Swedish consumer may submit the matter to the Swedish National Board for Consumer Disputes, known as Allmänna reklamationsnämnden or ARN.

We aim to cooperate with applicable dispute-resolution procedures and follow ARN’s recommendations where appropriate.

26. Governing Law

These Terms and Conditions are governed by Swedish law.

Any mandatory consumer protection available under the law of the customer’s country of residence within the European Economic Area remains unaffected where applicable.

27. Changes to These Terms

We may update these Terms and Conditions when necessary.

The version applicable to an order is the version published and accepted when the order was placed.

Changes will not apply retrospectively to an already concluded purchase unless required by law or agreed with the customer.

28. Contact

Questions concerning products, orders, payments, deliveries, returns or complaints are welcome.

Email: info@stilform.se
Website: Stilform.se