This Cookie and Privacy Policy explains how Stilform.se uses cookies and processes personal data when you visit our website, place an order, contact us or use our services.
We are committed to protecting your privacy and processing your personal data lawfully, fairly and transparently in accordance with the EU General Data Protection Regulation, GDPR, and applicable Swedish data-protection legislation.
1. Cookies
A cookie is a small text file stored on your computer, mobile phone, tablet or other device when you visit a website.
Cookies allow a website to recognise your device, remember your preferences, maintain your shopping basket, process checkout functions and understand how visitors use the website.
Cookies may be temporary session cookies, which are deleted when you close your browser, or persistent cookies, which remain on your device for a defined period.
2. Types of Cookies We Use
Necessary cookies are required for the website and online shop to function correctly.
They may be used to:
- Maintain your shopping basket
- Remember your selected language or region
- Enable secure checkout
- Process payments
- Keep you logged into your account
- Protect the website against fraud and malicious traffic
- Remember your cookie choices
Necessary cookies cannot normally be disabled through our cookie settings because the website may not function properly without them.
Preference Cookies
Preference cookies remember choices you make, such as your language, location, display settings or other personalisation preferences.
These cookies are only used where permitted or after you have provided consent when consent is required.
Statistics and Analytics Cookies
Analytics cookies help us understand how visitors use Stilform.se.
They may collect information such as:
- Pages visited
- Time spent on the website
- Links and products viewed
- Device and browser type
- Approximate geographical location
- How visitors reached the website
- Website errors and performance information
This information helps us improve our website, product selection and customer experience.
Analytics cookies are only activated after you have provided consent.
Marketing Cookies
Marketing cookies may be used to measure advertising performance and show more relevant advertisements on third-party platforms.
These cookies may be placed by advertising or social-media providers and may be used to build a profile based on your browsing activity.
Marketing cookies are only activated after you have provided consent.
Embedded Content and Social Media
Some pages may contain embedded content from third-party platforms, such as videos, social-media posts or Instagram feeds.
These providers may place cookies or collect information about your interaction with the embedded content. Optional third-party content will only be activated where required consent has been provided.
3. Managing Your Cookie Preferences
When you first visit Stilform.se, you can accept or reject optional cookies through our cookie banner.
You may change or withdraw your consent at any time through the Cookie Settings option available on the website.
Withdrawing consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
You may also remove or block cookies through your browser settings. Please note that blocking necessary cookies may prevent certain website functions, including the shopping basket and checkout, from working correctly.
The names, providers, purposes and storage periods of individual cookies should be displayed in the cookie declaration or cookie settings available on Stilform.se.
4. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data.
Identification and Contact Information
- Name
- Delivery address
- Billing address
- Email address
- Telephone number
Order and Transaction Information
- Products ordered
- Order number
- Order value
- Delivery method
- Payment method
- Payment status
- Returns, refunds and complaints
- Customer service correspondence
Complete card details are processed by the relevant payment provider and are not normally stored by Stilform.se.
Account Information
When you create an account, we may process:
- Login information
- Order history
- Saved addresses
- Account preferences
Passwords are stored in a protected form and are not visible to us.
Technical and Website Information
- IP address
- Browser type
- Device type
- Operating system
- Cookie identifiers
- Pages visited
- Date and time of visits
- Referring website
- Website interaction and performance data
Communication Information
We may process information you provide when you:
- Contact customer service
- Submit a contact form
- Request a return or refund
- Submit a complaint
- Communicate with us by email
- Leave a product review
Marketing Information
When applicable, we may process:
- Newsletter subscription status
- Marketing preferences
- Consent records
- Interaction with marketing emails
- Advertising and campaign interaction data
5. Why We Process Personal Data
We process personal data for the following purposes.
Processing and Delivering Orders
We use your information to:
- Confirm and administer your order
- Process payments
- Arrange delivery
- Send order and delivery notifications
- Manage returns, cancellations and refunds
Legal basis: Performance of a contract.
Customer Service and Complaints
We use your information to:
- Answer questions
- Provide product support
- Manage warranty matters
- Process complaints
- Replace damaged or incorrect products
Legal basis: Performance of a contract, compliance with legal obligations and our legitimate interest in providing customer service.
Accounting and Legal Obligations
We retain certain order and transaction information where required for:
- Accounting
- Tax reporting
- Fraud prevention
- Consumer-law compliance
- Responding to legal claims or authority requests
Legal basis: Compliance with a legal obligation.
Website Security and Fraud Prevention
We may process technical and transaction information to:
- Protect customer accounts
- Detect suspicious activity
- Prevent fraud
- Protect the website and payment process
- Investigate security incidents
Legal basis: Our legitimate interest in protecting our customers, website and business.
Website Analytics and Improvement
With your consent, we may analyse website use to improve:
- Navigation
- Website performance
- Product pages
- Marketing campaigns
- Customer experience
Legal basis: Consent.
Marketing Communications
We may send newsletters, product inspiration, offers and other marketing communications when you have subscribed or where marketing is otherwise legally permitted.
You may unsubscribe at any time using the link in the message or by contacting us.
Legal basis: Consent or, where legally permitted, our legitimate interest in communicating with existing customers.
We will stop sending direct marketing when you object or unsubscribe.
6. Payment Providers
When you select a payment method, the information needed to process the payment may be shared with the payment provider displayed during checkout, including Klarna where available.
The provider may process information such as:
- Name
- Contact details
- Billing and delivery address
- Order information
- Payment information
Payment providers may conduct their own identity, fraud-prevention or credit assessments according to their own terms and privacy policies.
Stilform.se does not control decisions independently made by a payment or credit provider.
7. Sharing Personal Data
We may share relevant personal data with trusted service providers when necessary to operate the website and fulfil your order.
These may include:
- Payment providers
- Banks and card-processing providers
- Delivery and transport companies
- Warehousing and fulfilment partners
- Website hosting providers
- E-commerce and technical service providers
- Email and customer-service providers
- Accounting and administrative providers
- Analytics and advertising providers, subject to consent
- Fraud-prevention and security providers
- Professional advisers
- Authorities where required by law
Service providers may only receive the information reasonably necessary to perform their services.
We do not sell your personal data.
8. Delivery Providers
To deliver your order, we may provide a transport or delivery company with information such as:
- Your name
- Delivery address
- Telephone number
- Email address
- Order or delivery reference
- Delivery instructions
This information is used to arrange and complete the delivery and provide delivery notifications.
9. International Data Transfers
Some service providers may process personal data outside Sweden or outside the European Economic Area.
Where personal data is transferred outside the EEA, we use appropriate safeguards where required, such as:
- A European Commission adequacy decision
- Standard contractual clauses
- Other legally approved transfer mechanisms
We also take reasonable steps to ensure that service providers protect personal data appropriately.
10. How Long We Retain Personal Data
We retain personal data only for as long as necessary for the purpose for which it was collected or for as long as required by law.
Typical retention periods include:
- Order and accounting records: retained for the period required under Swedish accounting law
- Customer service and complaint information: retained for as long as necessary to resolve the matter and manage possible legal claims
- Account information: retained while the account remains active or until deletion is requested, subject to legal retention obligations
- Marketing information: retained until consent is withdrawn, the customer unsubscribes or the information is no longer required
- Consent records: retained where necessary to demonstrate compliance
- Cookie data: retained for the period stated in the cookie declaration
Swedish accounting material generally needs to be retained for seven years after the end of the relevant calendar year.
11. Your Rights Under GDPR
Depending on the circumstances, you have the right to:
Access Your Personal Data
You may request confirmation of whether we process your personal data and receive a copy of that information.
Correct Your Information
You may request correction of inaccurate information or completion of incomplete information.
Request Deletion
You may request deletion of your personal data when there is no longer a valid reason for retaining it.
The right to deletion may be limited when we are legally required to retain information, such as accounting records.
Restrict Processing
You may request that the processing of your information be restricted in certain circumstances.
Object to Processing
You may object to processing based on our legitimate interests.
You always have the right to object to the use of your personal data for direct marketing.
Data Portability
When processing is based on consent or a contract and is carried out automatically, you may request your personal data in a structured, commonly used and machine-readable format.
Withdraw Consent
When processing is based on consent, you may withdraw that consent at any time.
Submit a Complaint
You have the right to submit a complaint to the Swedish Authority for Privacy Protection, Integritetsskyddsmyndigheten, commonly referred to as IMY.
These rights are established under GDPR, although some rights depend on the circumstances and legal basis involved.
12. Exercising Your Rights
To exercise your data-protection rights, contact us at:
Email: info@stilform.se
Please clearly describe your request and provide enough information for us to identify the relevant records.
We may need to verify your identity before responding to protect your information against unauthorised access.
Requests are normally handled without charge. A reasonable fee may apply to manifestly unfounded or excessive requests where legally permitted.
13. Data Security
We use appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
Measures may include encrypted connections, access controls, security monitoring, backups, software updates and restrictions on who may access personal data.
No online system can guarantee complete security, but we regularly review the safeguards used to protect customer information.
14. Children
Stilform.se is not intended for children to make purchases independently.
Customers under the age of 18 must have permission from a parent or legal guardian before placing an order.
15. Changes to This Policy
We may update this Cookie and Privacy Policy when our services, technologies, providers or legal obligations change.
The latest version will always be published on Stilform.se with the date of the most recent update.
Significant changes may also be communicated through the website or by another appropriate method.
16. Contact and Company Information
Questions about this policy or the processing of your personal data are welcome.
Website: Stilform.se
Email: info@stilform.se