Returns & Right of Withdrawal

We want you to feel comfortable when shopping at Stilform.

Choosing furniture, lighting and interior pieces online can sometimes be difficult. A product may also feel different once you see it in your own home.

If you change your mind, we want the return process to feel simple and clear.

14-Day Right of Withdrawal

When shopping online with Stilform, you have the right to withdraw from your purchase within 14 days.

The 14-day period starts from the day you receive your order.

You do not need to give us a reason for changing your mind.

If you would like to make a return, simply contact us within the withdrawal period.

How to Start a Return

Starting a return is easy.

Please email us at info@stilform.se and include:

Your name
Your order number
The product or products you would like to return

Our customer service team will then send you the return instructions.

Please contact us before sending the product back. This helps us make sure your return reaches the correct destination.

Preparing Your Product for Return

We understand that you may need to unpack and examine your product.

You can carefully inspect the item before deciding whether you want to keep it.

If you decide to return it, please handle the product with care.

Whenever possible, use the original packaging for the return. Please also include any accessories, parts and documentation that came with the product.

Original packaging is especially useful for furniture and lighting. It helps protect the product during transport.

Our goal is simply to make sure the item reaches us safely.

Sending Your Return

Once you contact us, we will provide the relevant return instructions.

Please send the product back as soon as possible after notifying us.

We recommend keeping your shipping receipt or proof of return. Keep it until your refund has been completed.

Your Refund

Once your return has been received and processed, we will issue your refund.

The refund will normally be made using the same payment method as your original purchase.

We always aim to process returns and refunds without unnecessary delay.

Your bank or payment provider may need a few additional business days to show the refund in your account.

Damaged or Incorrect Products

A damaged, faulty or incorrect product is handled differently from a standard return.

If something is wrong with your order, please contact us at info@stilform.se.

Include your order number and a short description of the problem.

If there is visible damage, please include photos if possible.

Our team will review the issue and help you find a suitable solution.